These Terms & Conditions govern your use of the dana11 platform. Please read this document carefully before registering an account or placing any bets. By accessing dana11, you confirm that you have read, understood, and agreed to these terms in full.
Core principles that underpin your relationship with dana11
All players must be at least 21 years of age and a resident of a jurisdiction where online gaming is not explicitly prohibited. dana11 enforces mandatory KYC verification to confirm eligibility before any withdrawal is processed.
All transactions are processed in Indonesian Rupiah (IDR) via BCA, BRI, BNI, Mandiri, and supported e-wallets. Withdrawals are issued only to verified accounts matching the player's registered identity details.
All promotional offers are subject to wagering requirements, minimum odds, validity periods, and game restrictions. Bonuses cannot be withdrawn until wagering conditions are satisfied in full. Abuse of bonuses results in forfeiture.
One account per player. Collusion, arbitrage betting, use of automated bots, and any form of fraud are strictly prohibited. dana11 reserves the right to void bets and close accounts where prohibited conduct is detected.
Players are solely responsible for maintaining the confidentiality of their login credentials. dana11 will never ask for your password via chat or email. Notify support immediately if you suspect unauthorized access to your account.
These Terms are governed by international gaming regulations applicable to the operating jurisdiction of dana11. Players are responsible for determining whether online gaming is lawful in their own jurisdiction before participating.
Important Notice: These Terms & Conditions constitute a legally binding agreement between you ("the Player", "you", "your") and dana11 ("the Company", "we", "us", "our"). If you do not agree to any part of these terms, you must not access or use the dana11 platform. dana11 reserves the right to amend these terms at any time. Continued use of the platform following notification of amendments constitutes acceptance of the updated terms.
For the purposes of these Terms & Conditions, the following terms carry the meanings assigned below:
2.1 Age Requirement. You must be at least 21 years of age to register an Account or use any service offered on the Platform. dana11 enforces strict age verification and will close any Account found to belong to an individual under 21 years of age, forfeiting any funds held in that Account to the extent permitted by applicable law.
2.2 Jurisdictional Responsibility. By registering, you confirm that online gaming is not prohibited in your jurisdiction of residence. Players who reside in jurisdictions where online gambling is unlawful access and use the Platform entirely at their own legal risk. dana11 accepts no responsibility for any legal consequences arising from such access.
2.3 Legal Capacity. You must have full legal capacity to enter into a binding agreement under the laws applicable to you. Individuals who are legally incapacitated, under guardianship, or subject to court orders restricting their financial conduct are not eligible to register an Account.
2.4 One Account per Person. Each individual may hold only one Account on the Platform. The operation of multiple Accounts by the same individual is prohibited and constitutes grounds for immediate closure of all associated Accounts and forfeiture of any balances therein.
2.5 Employee Restriction. Employees, contractors, consultants, and immediate family members of dana11 and its partner studios and payment providers are not eligible to hold a Player Account.
3.1 Accurate Information. When registering, you must provide accurate, current, and complete information including your full legal name, date of birth, email address, and Indonesian mobile phone number. Any account created with false or incomplete information may be suspended or closed without prior notice.
3.2 Account Credentials. You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. dana11 will never ask for your password by email, live chat, or any other communication channel.
3.3 Unauthorized Access. You must notify dana11 support immediately if you become aware of or suspect any unauthorized use of your Account. dana11 shall not be liable for any loss arising from unauthorized access resulting from your failure to safeguard your credentials.
3.4 Account Updates. You are responsible for keeping your account information up to date. Failure to maintain accurate contact details may result in inability to receive important communications, including security alerts and withdrawal notifications.
4.1 Mandatory Verification. dana11 is required to verify the identity and age of all Players before processing withdrawal requests. KYC verification may also be triggered by unusual account activity or at the Company's discretion at any time.
4.2 Required Documents. Standard verification requires submission of the following:
4.3 Processing Time. Standard KYC review is completed within 1 to 24 hours on business days (Monday–Friday, WIB). Submissions received outside business hours are queued for the next business day.
4.4 Consequences of Non-Verification. Accounts that do not complete KYC within the period specified in any notice from dana11 may have their withdrawal privileges suspended until verification is complete. dana11 reserves the right to close unverified Accounts and return deposited funds to the original funding source.
5.1 Accepted Payment Methods. dana11 accepts deposits and processes withdrawals via the following channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are denominated in Indonesian Rupiah (IDR). dana11 does not charge processing fees on standard deposits or withdrawals; however, your bank or e-wallet provider may apply their own transfer fees.
5.2 Minimum and Maximum Transactions. Minimum deposit and withdrawal thresholds apply and are displayed within your Account dashboard at the time of transaction. These thresholds may vary by payment method and are subject to change without prior notice.
5.3 Withdrawal Processing Times. Withdrawal requests submitted by verified Accounts are processed as follows:
5.4 Matching Funding Source. Withdrawals will be issued to the same account or e-wallet used for your most recent deposit, unless an exception is granted by the dana11 compliance team following identity verification. This policy is in place to prevent money laundering and protect player funds.
5.5 Currency. All balances, bets, winnings, and transactions are conducted exclusively in IDR. dana11 does not accept foreign currency deposits and does not perform currency conversion on behalf of players.
Note: Withdrawal requests submitted during peak periods—particularly on BRI Liga 1 match evenings (WIB)—may experience slight delays. dana11 endeavors to process all requests within the times stated above and will notify Players of any exceptional delays via their registered email address.
6.1 General Bonus Terms. All bonuses, free bets, cashback offers, reload promotions, and loyalty rewards offered by dana11 are subject to specific terms that accompany each offer. In the event of any conflict between a promotion's specific terms and these General Terms, the promotion-specific terms shall prevail.
6.2 Wagering Requirements. Unless otherwise specified, bonus funds are subject to a wagering requirement that must be fulfilled before any portion of the Bonus Balance may be converted to withdrawable real-money funds. The applicable wagering multiplier, eligible games, minimum odds, and validity period will be stated clearly in the promotion description.
6.3 Eligible Games. Not all games contribute equally to wagering requirements. Live casino table games, certain slots, and togel (Indonesia's traditional numbers lottery) draw games may contribute at reduced rates or may be excluded entirely from bonus wagering. Contribution rates for all game categories are published within the relevant promotion page.
6.4 Bonus Abuse. dana11 employs automated monitoring to detect bonus abuse, including but not limited to: low-risk hedging strategies designed to guarantee profit from bonus funds, collusion between accounts to complete wagering requirements, and creation of multiple accounts to claim bonuses multiple times. Where abuse is detected, dana11 reserves the right to void all associated bonuses and winnings and close the offending Account(s) without notice.
6.5 Expiry. Unclaimed bonuses and bonus balances that have not met wagering requirements within the stated validity period will expire automatically. Expired bonus funds are not recoverable.
6.6 Right to Modify or Withdraw. dana11 reserves the right to modify, suspend, or withdraw any promotion at any time. Players who have already opted into an active promotion at the time of modification will be notified and given the option to continue under amended terms or forfeit the bonus.
7.1 Acceptance of Bets. All bets are accepted at dana11's sole discretion. dana11 reserves the right to refuse, limit, or void any bet at any time, including after acceptance, if it is determined that the bet was placed in error, at incorrect odds, or in circumstances that suggest unfair advantage.
7.2 Odds and Markets. Odds offered on sports markets—including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, AFF Cup, and FIFA World Cup matches—are subject to change up to the moment of bet acceptance. The odds displayed at the moment your bet is confirmed are the odds that apply to that wager.
7.3 Mix Parlay. Mix parlay (accumulator) bets combine multiple selections into a single wager. All selections must win for the parlay to return a profit. If one or more selections are voided (e.g., due to a match abandonment), those selections are treated as non-runners and removed from the parlay, with odds recalculated accordingly.
7.4 Asian Handicap. Voor bola (Asian handicap) markets are settled in accordance with the final score of the match, inclusive of injury time but exclusive of extra time and penalties unless otherwise stated. Full rules for each market type are available in the Platform's Help section.
7.5 Live Betting. In-play bets are accepted subject to market availability. dana11 may suspend live markets at any time during a match without notice. Bets placed during a suspension period will be voided.
7.6 Game Integrity. All casino games on the Platform use certified Random Number Generators (RNGs) provided by licensed studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft. Published Return to Player (RTP) figures are available within each game's information panel.
8.1 The following conduct is strictly prohibited on the Platform and will result in immediate Account suspension, forfeiture of balances, and may be reported to relevant authorities:
8.2 dana11 reserves the right to recover any funds obtained through prohibited conduct from a Player's Account balance or, where the balance is insufficient, to pursue recovery through all available legal means.
9.1 All content on the Platform—including but not limited to the dana11 name and logo, website design, graphics, software, game interfaces, written content, and data compilations—is the exclusive intellectual property of dana11 or its licensed content partners.
9.2 Players are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal entertainment purposes only. This license does not extend to copying, reproducing, distributing, modifying, publicly displaying, or commercially exploiting any Platform content without the prior written consent of dana11.
9.3 Game software and content provided by third-party studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Pocket Games Soft, and others) remains the intellectual property of those respective studios and is licensed to dana11 for use on the Platform. Players may not copy, reverse-engineer, or reproduce any such content.
10.1 dana11 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
10.2 Personal data collected during registration and KYC—including your KTP details, address, and contact information—is used solely for account management, identity verification, fraud prevention, and regulatory compliance purposes.
10.3 dana11 does not sell, rent, or trade your personal data to unaffiliated third parties for marketing purposes. Data may be shared with payment processors, KYC verification partners, and regulatory bodies strictly on a need-to-know basis.
For full details of how your data is handled, please read our Privacy Policy.
11.1 dana11 is committed to promoting responsible gaming and takes active steps to prevent problem gambling. All Players are strongly encouraged to set personal deposit limits, session time limits, and loss limits within their Account settings.
11.2 Players who wish to take a break from gaming may request a temporary time-out of 24 hours, 7 days, or 30 days. Players who require a longer break may apply for self-exclusion, which suspends the Account for a minimum of 6 months and cannot be reversed during the exclusion period.
11.3 dana11 strictly enforces the 21+ age restriction and will immediately close any Account identified as belonging to a minor. Players who believe a minor has accessed the Platform using their credentials must contact support immediately.
11.4 For guidance on responsible gaming tools and resources, please visit our dedicated Responsible Gaming page.
12.1 The Platform is provided on an "as is" and "as available" basis. While dana11 endeavors to maintain continuous availability, we do not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.
12.2 To the fullest extent permitted by applicable law, dana11 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.
12.3 dana11's total aggregate liability to any Player for any claim arising under these Terms shall not exceed the total amount deposited by that Player into their Account in the 30 days preceding the event giving rise to the claim.
12.4 dana11 shall not be liable for any failure to perform its obligations under these Terms where such failure results from circumstances beyond its reasonable control, including but not limited to acts of God, government action, internet infrastructure failure, or cyberattack.
12.5 Nothing in these Terms excludes or limits dana11's liability for fraud, willful misconduct, or death or personal injury caused by its negligence.
13.1 Termination by the Player. You may close your Account at any time by contacting dana11 customer support. Upon request, we will process Account closure after confirming your identity. Any remaining real-money Wallet Balance (excluding Bonus Balance) will be returned to your verified payment method within 5 business days, subject to completion of any outstanding KYC requirements.
13.2 Termination by dana11. dana11 reserves the right to suspend or permanently close any Account, with or without prior notice, in any of the following circumstances:
13.3 Effect of Termination. Upon Account closure, all licenses and access rights granted under these Terms cease immediately. Bonus Balances are forfeited upon termination regardless of wagering progress. Verified real-money balances will be returned subject to our standard withdrawal procedures, unless forfeiture is required due to prohibited conduct.
14.1 These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which dana11 is incorporated and licensed to operate. Players acknowledge that the legal status of online gambling varies by jurisdiction and that it is their sole responsibility to ensure that their use of the Platform complies with the laws of their own country or territory of residence.
14.2 Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation between the parties shall be referred to binding arbitration under internationally recognized arbitration rules. The language of arbitration proceedings shall be English.
14.3 Notwithstanding the foregoing, dana11 reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent unauthorized use of its Platform or intellectual property.
14.4 If any provision of these Terms is found by a competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the dana11 support team through any of the following channels:
When contacting us regarding a specific account issue, please have your registered username and the last four digits of your primary withdrawal method available to facilitate identity confirmation by our support team.
For matters specifically related to responsible gaming, deposit limits, or self-exclusion requests, you may also visit our dedicated Responsible Gaming page for self-service tools available directly within your account settings.