At dana11, protecting your personal information is a fundamental responsibility. This Privacy Policy explains what data we collect, why we collect it, how it is used and stored, and the rights you hold as a player on our platform. Please read this document in full before registering an account.
Six principles that define how dana11 handles your personal data
All personal data transmitted to and from the dana11 platform is protected by TLS 1.3 encryption. Sensitive data at rest—including KTP details and banking information—is stored using AES-256 encryption on access-controlled servers.
dana11 collects only the personal data that is strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data beyond what is required for these core purposes.
Your personal data is never sold, rented, or leased to unaffiliated third parties for marketing or advertising purposes. Sharing with partners occurs only on a need-to-know basis under binding confidentiality agreements.
Players have the right to access, correct, port, and in certain circumstances delete their personal data. You may also object to specific processing activities or withdraw consent at any time by contacting our Data Privacy team.
Personal data is retained only as long as necessary for the purposes for which it was collected or as required by applicable law. KYC documents are retained for a minimum of five years following account closure in accordance with anti-money-laundering regulations.
In the unlikely event of a data security breach that poses a risk to your rights and freedoms, dana11 will notify affected players within 72 hours of becoming aware of the incident, describing the nature of the breach and remediation steps taken.
Important Notice: This Privacy Policy applies to all personal data collected by dana11 ("the Company", "we", "us", "our") through the website https://dana11.cam and any associated services. By registering an Account or using our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this policy, you must not use the Platform.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
dana11 collects the following categories of personal data, depending on how you interact with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, KTP number, selfie verification image | Registration & KYC |
| Contact Data | Email address, Indonesian mobile phone number, city of residence | Registration |
| Financial Data | Bank account number (BCA, BRI, BNI, Mandiri), e-wallet ID (OVO, DANA, GoPay, ShopeePay), transaction history | Deposit / Withdrawal |
| Technical Data | IP address, device type, browser type and version, operating system, session duration | Platform access |
| Usage Data | Games played, bet amounts, wagering history, bonus redemptions, login timestamps | During platform use |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Customer support interactions |
We do not collect special category data (such as health, biometric beyond KTP photo, or political affiliation data) unless specifically required by a regulatory authority and with your explicit consent.
3.1 Directly from You. The majority of data dana11 holds about you is provided directly by you at the point of account registration, during the KYC verification process, when making deposits or requesting withdrawals, or when you contact our customer support team.
3.2 Automated Technologies. When you access the Platform, we automatically collect Technical Data using server logs, cookies, web beacons, and similar tracking technologies. This data is used to maintain session integrity, prevent unauthorized access, and improve platform performance.
3.3 Third-Party Sources. In certain cir cumstances, dana11 may receive data about you from third-party sources, including:
3.4 Publicly Available Sources. dana11 may, in limited circumstances related to fraud prevention or regulatory compliance, reference publicly available information to verify account details or investigate suspicious activity.
dana11 processes your personal data only for the following defined purposes:
Note on Marketing: dana11 does not send unsolicited marketing communications. All promotional messages are opt-in. You can withdraw your marketing consent at any time by updating your communication preferences in your Account settings or by contacting our support team.
dana11 relies on the following legal bases to process your personal data:
6.1 Service Providers. dana11 shares personal data with trusted third-party service providers who assist in delivering platform services. These providers act as Data Processors under binding data processing agreements and are permitted to use your data only as instructed by dana11. Categories of service providers include:
6.2 Legal Disclosures. dana11 may disclose your personal data to government authorities, law enforcement agencies, or regulators where required to do so by applicable law, court order, or lawful regulatory request. We will notify you of such disclosures where legally permitted to do so.
6.3 Business Transfers. In the event of a merger, acquisition, or sale of all or a material portion of dana11's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
6.4 No Sale of Data. dana11 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes under any circumstances.
dana11 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following standard retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML regulatory requirement |
| KYC Documents (KTP, proof of address) | Minimum 5 years post account closure | AML regulatory requirement |
| Financial Transaction Records | 5 years from transaction date | Financial record-keeping obligation |
| Customer Support Communications | 2 years from last interaction | Legitimate interest (dispute resolution) |
| Technical & Usage Logs | 13 months from collection | Platform security & analytics |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent management compliance |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with any individual.
dana11 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or alteration. These measures include:
While dana11 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for using a secure, private internet connection when accessing the Platform.
9.1 What Are Cookies? Cookies are small text files placed on your device when you visit a website. They allow the Platform to recognize your device, maintain your session, and remember your preferences across visits.
9.2 Types of Cookies Used by dana11:
9.3 Managing Cookies. You can control and delete cookies through your browser settings. Disabling strictly necessary cookies will impair Platform functionality. Disabling analytics or marketing cookies will not affect your ability to use the Platform's core features. Your browser's help documentation provides guidance on managing cookie settings.
As a player on the dana11 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our Data Privacy team at [email protected] with the subject line "Data Rights Request".
Request a copy of all personal data dana11 holds about you, along with information on how it is processed.
Request correction of any inaccurate or incomplete personal data held in your account.
Request deletion of your personal data where it is no longer necessary for the purpose collected, subject to legal retention obligations.
Request that dana11 restrict processing of your data in specific circumstances, such as while a rectification request is under review.
Receive a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests, including profiling for marketing purposes. We will cease such processing unless compelling grounds override your objection.
dana11 will respond to all data rights requests within 30 calendar days. Complex requests may require up to 90 days, in which case you will be notified of the extension within the initial 30-day window. There is no fee for submitting a data rights request.
The dana11 Platform is strictly intended for individuals aged 21 years and older. dana11 does not knowingly collect personal data from individuals under the age of 21. All accounts are subject to mandatory age verification through the KYC process.
If dana11 discovers that personal data has been collected from a player who is under 21 years of age, that account will be immediately suspended, all associated data will be deleted as promptly as technically possible, and any funds held in the account will be handled in accordance with applicable law.
If you are a parent or guardian and believe that a minor has accessed the Platform using your credentials or has created an account, please contact our support team immediately at [email protected].
dana11 operates internationally and may transfer your personal data to servers or service providers located outside of Indonesia. Where such transfers occur, dana11 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection principles, including:
By using the Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Indonesia. In all cases, dana11 remains responsible for the protection of your data and for ensuring that any international transfer is conducted lawfully and securely.
dana11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, platform features, or our data processing practices. The "Last Updated" date at the top of this page will be revised with each amendment.
Where changes are material — meaning they significantly affect your rights or the way in which we process your personal data — dana11 will notify you in advance via your registered email address and/or by displaying a prominent notice on the Platform. Continued use of the Platform following notification of a material change constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how dana11 protects your personal information.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by dana11, please contact our Data Privacy team through the following channels:
For inquiries related to your rights under this Privacy Policy (access, rectification, erasure, portability, objection), please include your registered username and account email address to allow our team to verify your identity before processing the request.
For matters related to responsible gaming, self-exclusion, or deposit limits, please visit our dedicated Responsible Gaming page, or review our Terms & Conditions for the full scope of your rights and obligations as a dana11 player.